Customer Agreement and Policies
Agreement Scope
This agreement outlines the terms and conditions that apply to all customers of Interjet India pvt ltd. It includes the completed application form and these terms, which together form the full agreement.
Application and Acceptance
Submitting an application does not guarantee service. Interjet India pvt ltd reserves the right to accept or decline any application without providing a reason. Services will begin once the application is approved and products or services become available.
Customer Responsibilities
Customers are responsible for providing their own equipment, including computers, hardware, and software necessary to access the internet. Customers must comply with all terms, instructions, and acceptable use guidelines provided by service provider. Customers must not use the service for illegal, offensive, or abusive purposes. Customers must not send spam, attempt to gain unauthorized access to systems, or cause harm to others through viruses or malicious software. Customers are responsible for any activity (authorized or unauthorized) conducted through their connection.
Updating Personal Details
Customers must inform the company immediately if your contact or personal details change.
Fair Use Policy
If customers' data usage is excessive and affects other users' experience, the service provider may contact customers. If the issue continues, customers' service may be rate-limited or disconnected.
IP Address Usage
Customers are not allowed to advertise service provider–provided IP addresses to third-party networks without written permission from the service provider’s management.
Our Rights
If the service provider receives a complaint or determines that customers are violating the terms, the service provider may ask customers to edit or remove content, take action themselves, suspend customers' service, or terminate the agreement.
Email Services
The service provider will attempt to deliver customers' emails reliably but does not guarantee delivery. Email addresses provided remain the property of the service provider and may be reassigned if customers' service ends.
Password and Security
Customers must keep their passwords secure and inform the service provider of any misuse. Customers are liable for all usage and charges incurred using their passwords.
Service Reliability
The service provider aims to provide continuous service but cannot guarantee it will be error-free. Interruptions caused by external issues or customer equipment are not the responsibility of the service provider.
Privacy
The service provider may collect and use customers' personal data for providing services, improving operations, managing accounts, and communicating offers. Customers should refer to the Privacy Policy for full details.
Charges and Payments
Service charges begin from the contracted activation date, not the date of first use. Fixed charges are billed in advance, and additional charges are billed after use. Bills are sent to customers' registered email. Customers are responsible for timely monthly or quarterly payments. Service may be disconnected without notice if payment is not received. Billing disputes must be raised before the due date. The service provider may back-bill customers and recover unpaid amounts, including legal and collection costs. The service provider may also revise prices with at least 10 days’ notice.
Customer Indemnity and Insurance
Customers must indemnify the service provider against any third-party claims caused by customers' use of the service. Customers are also responsible for insuring any personal equipment on the service provider’s premises.
Service Termination
Customers may terminate service by giving 30 days’ written notice via email. If customers use leased products like fiber, longer notice may apply. The service provider may terminate the service for non-payment, policy breaches, or abuse with 7 days’ notice. Termination does not affect any prior rights or obligations. Certain terms will continue to apply after termination.
Modifications and Transfer
The service provider may amend this agreement with 5 days’ notice. The agreement cannot be transferred by customers, but the service provider may transfer it to others.
This agreement replaces all previous agreements and contains all current terms.
Severability
If any term becomes unenforceable, the rest of the agreement remains valid.
Marketing and Promotions
Unless customers opt out, the service provider may mention its business relationship with customers on social media or email (excluding sensitive details). Customers may also receive product updates and promotional material, with an option to unsubscribe.
Wi-Fi Services
Wi-Fi is offered on a best-effort basis. For better performance, customers are advised to purchase their own access points. The service provider does not manage Wi-Fi performance.
DDoS Protection
Basic DDoS protection is included. Customers should still maintain their own security measures.
Managed Hardware
The service provider does not allow third-party access to its managed routers or firewalls. Rented or leased equipment must be kept safe and returned within 7 working days after service termination. If damaged or lost, charges will apply. For routers in bridge mode, customers must return them if issues arise, as the service provider cannot manage them remotely.
Customer-Owned Equipment
Customers' equipment must be certified and comply with Helpdesk India Pvt. Ltd specifications. Customers must modify or repair equipment if it causes service disruptions. Customers are liable for faults caused by their equipment. Any equipment provided by fiber partners is the responsibility of customers.
Numbers and Addresses
Phone numbers and IP addresses assigned to customers remain the property of the service provider. They may be changed if required by law or for technical reasons, with prior notice.
Definitions
Terms like “Agreement,” “Services,” and “Pricing Plan” refer to customers selected options and associated terms as described in this agreement.
Support Charges
Changes to port forwarding, SMTP, IP addresses, and similar technical support services will incur charges based on Helpdesk India Pvt. Ltd standard rates.
IP Modifications
Changes to IP configurations or requests for additional IP addresses will be charged. Contact service provider for pricing.
External Faults
If a reported issue is found to be outside Helpdesk India Pvt. Ltd’s control, support charges may apply.
Public Holiday Support
Support on public holidays requires prior agreement and is billed at higher rates. Availability is not guaranteed.
Scheduled Maintenance
A weekly maintenance window may result in brief outages of up to four hours. No advance warning is required during this time.
Planned Work
Customers will be notified in advance of any planned network upgrades or changes.
Traffic Classification
Traffic is considered international unless routed nationally through verified service provider partners. Routing may change without notice. National classification is not based on DNS.
Usage Notifications
Customers can demand their usage alerts at 80%, 100%, and 120% of their data cap, delivered to their registered email address.
Data Rollover
Unused data rolls over for one month. If unused for a second month, it expires.
Referral Program
For each friend or family member customers refer who activates and pays for service, customers receive one month of free service (up to 15 referrals per year). Offers may change or be discontinued without notice.
Return Policy
Devices provided by the service provider, such as ONUs or routers, are offered on a “Free to Use” basis and remain the property of the service provider. These must be used exclusively with the service provider’s internet services and maintained in a safe, powered, and air-conditioned environment. If customers choose to discontinue service, fail to make payments, or relocate without authorization, the equipment must be returned in good working condition within 7 working days. Failure to return the device, or returning it in a damaged or non-functional state, will result in recovery charges or legal action. In cases of theft or loss, customers are liable for the full cost of the device. The service provider reserves the right to suspend or terminate service if the return conditions are not met.