Interjet Privacy Policy
This Privacy Policy outlines how Interjet collects, uses, discloses, and protects your personal data in compliance with applicable data protection laws in India.
Commitment to Privacy
Interjet is committed to protecting your personal information. This includes all data that can be used to identify or contact you, directly or indirectly, such as your name, contact details, ID proof, address, service usage patterns, and transaction history.
We treat all sensitive data, such as payment details and login credentials, with the highest level of confidentiality and security.
What We Collect
We may collect and store:
⮚ Name, address, phone number, email, date of birth.
⮚ Government ID proofs (for KYC)
⮚ IP address, MAC address, device ID
⮚ Internet usage data, browsing behavior (when required), bandwidth consumption
⮚ Location data (cell tower/geo-tracking for service quality)
⮚ Payment information (UPI, credit/debit card, Razor pay, etc.)
⮚ Communications through WhatsApp, email, or voice support
We may also store call recordings or chat transcripts to improve service quality and for internal
training.
Purpose of Data Use
We use your personal data for:
⮚ Activating and managing your internet services
⮚ Billing, payment tracking, and financial reconciliation
⮚ Technical support, fault resolution, and escalations
⮚ Sending alerts, invoices, or offers via WhatsApp or SMS
⮚ Improving our services through analytics and usage behavior
⮚ Regulatory reporting to TRAI/DoT or other authorities
⮚ Preventing fraud or unauthorized service use
Data Sharing
Your personal data may be shared with:
⮚ Our partner companies under Helpdesk India Pvt Ltd, Interjet Technologies, or installation agents
⮚ Payment service providers like Razor pay, banks, or UPI partners.
⮚ Law enforcement or regulatory bodies, if legally required.
We ensure that all third parties maintain strict confidentiality and comply with legal security
standards.
Data Security Practices
Interjet uses industry-standard security measures including:
⮚ Encrypted data transmission
⮚ Two-factor authentication (OTP for login/changes)
⮚ Regular audits and firewall protection
⮚ Secure routers and server level access restriction
Despite best efforts, no digital transmission is 100% secure. We continuously update our systems to minimize risks.
Data Retention
Personal data is retained only as long as you are an active customer.
After disconnection, basic billing and service logs are retained up to 12 months for audit and compliance.
Any media (such as router photos, proof of delivery) are deleted within 90 days post verification.
Access, Correction & Consent
You have the right to:
⮚ View or request your stored data
⮚ Correct inaccurate information
⮚ Withdraw marketing communication consent
⮚ Request deletion, subject to verification and legal requirements
To exercise any of these rights, contact admin@interjet.in or WhatsApp 8870-100-100.
Marketing & Cookies
You may receive service alerts, payment reminders, or special offers via WhatsApp, SMS, or email.
To opt out of offers, reply STOP to any Interjet promotional message.
Our website may use cookies to enhance your browsing experience. You can disable them from your browser settings.
Grievance Redressal
If you have privacy-related concerns or complaints, please contact:
Email: admin@interjet.in
WhatsApp: 8870-100-100
Policy Changes
This Privacy Policy may be updated periodically. Changes will be posted at https://www.interjet.in/privacy-policy/. Continued use of services implies consent to the updated policy.