Refunds are only applicable to:

● New connection cancellations made before installation
● Double payments or failed transactions (subject to confirmation by payment gateway)

Non-Refundable Items

Amounts paid for:

● Installation and setup charges (after installation is completed)
● Services already consumed or partially used
● Router/device costs (if not returned in original condition)
● Refunds are not applicable once a renewal payment is made.
● If a customer pays more than the required amount for a renewal, the excess will be adjusted against the next month’s billing.
● When requesting a refund, the cost of the router (if provided), office visit charges, and installation fees will be deducted ( Subject to router, office charges).
● No refunds will be processed for plans where data has been partially used.