Shipping & Return Policy
We ensure safe and timely delivery of devices (ONU/router/modem) for Interjet customers. Here's how we handle shipments and returns:
Shipping Terms
Shipping is available for eligible broadband connections after booking confirmation
Standard delivery time: 2–5 working days
Tracking details will be shared via SMS/WhatsApp
Return Policy
Devices can be returned within 7 days of delivery if:
● The product is damaged or defective on arrival
● Wrong item was delivered
● You choose not to proceed with service (before activation)
Service Complaint Resolution
Resolution Timeline
● Complaints registered during the daytime will be resolved within 4 hours.
● Complaints registered during the night will be resolved within 6 hours.
Plan Extension Clause
● If a service issue caused by the company results in a full day of internet disconnection, the current plan will be extended by one day as compensation.
(This benefit applies only to broadband users and when the fault is on Interjet’s side. Internet
disconnectivity due to natural parameters are not eligible)
Conditions for Return
Item must be unused and in original packaging
Must include accessories, invoice, and labels
To Initiate a Return
WhatsApp 8870-100-100 or
Email support@interjet.in
A pickup or exchange will be scheduled by our field team.